Gratitude & “Action”

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If I see a problem or something out of place it drives me crazy – I have to do something.  I have to try and fix it or find the people who can. Hopefully, we’ve all been taught that the first rule of whistle-blowing or complaining is that [...]

The Power of Our Mistakes

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Did I ever tell you why we don’t allow cowboy boots at the ITW Data Centres…? I think the best way to honour the past and strengthen your team is to tell the stories and share the lessons.  All of them.  Especially the ones where we screwed up.  [...]

Finding the Answers

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Are we as good as we used to be?  I think so, but we need to be sure.  Jay and I have been thinking about this is a lot lately … and now it’s time to act.  We’ve been inspired. According to the legends, after a fruitless 10 [...]

Perspective

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I think in pictures.  I need to visualize and experience a problem if I’m going to help find a solution.  I usually draw my ideas before I write about them.  So, when someone presents me a report, I look for graphs, charts, maps, and diagrams.  [...]