Your organization’s maturity and your own growth as a leader are often tied to the extent to which you take things personally. If you’re fortunate enough to enjoy success, you learn to do a better job of asking questions, spend lots of time [...]
Here’s an interesting way to parse up the kinds of people in IT (by no means exhaustive). Some folks are developers; they code, they script, they make GUIs, they use platform tools to create workflow automation and beautiful things the rest of [...]
We value education. A lot. Internally, ongoing professional development and certifications are pillars of our company’s culture (and arguably, our success). Facing outward, we try to do the same with our community of clients and peers. Our [...]
What do you talk about when you have the ear of 70 important people for a morning? That’s the question Jay and I have been dancing with for 3 months in preparation for our annual Summit getaway with our team this past weekend. I’m really happy [...]
Can your IT systems accommodate your people working from home? Can your team be productive if they are on a mobile device in a coffee shop somewhere? On a big snow day, this is a big advantage. There is a lot of discussion in our industry [...]
Establish a system you have confidence in and rely on it when you get into tough situations. -Arnold Palmer I don’t golf. I prefer team sports … like hockey. One thing I totally respect is the mental discipline that top golfers exhibit [...]
If I see a problem or something out of place it drives me crazy – I have to do something. I have to try and fix it or find the people who can. Hopefully, we’ve all been taught that the first rule of whistle-blowing or complaining is that [...]
Did I ever tell you why we don’t allow cowboy boots at the ITW Data Centres…? I think the best way to honour the past and strengthen your team is to tell the stories and share the lessons. All of them. Especially the ones where we screwed up. [...]
“Privacy snafus are to social networks as violence is to football. The whole point of social networks is to share stuff about people that’s interesting, just as the whole point of football is to upend the guy with the ball. Every so often, [...]
When sh*t happens (and it always does), it’s a good idea to look back and figure out what went wrong. What decisions could you have made differently? How does your team prevent the same nasty issues from happening again? Sometimes, after the [...]
