If you use a managed services company to look after your IT environment and support structure, than you have probably heard of the Continual Service improvement (CSI) process. CSI, an ITIL best practice process, allows for a company and their IT [...]
A little more than five years ago, at our annual company Summit, I sat with my team and discussed our future plans. The basis of the discussion was that even though we are excellent at what we do and dominate in our perfect little niches [...]
The United States and Canada share the longest international border in the world (8,891 kilometers to be exact). Given the proximity between the two nations, many companies operate on both U.S. and Canadian soil, which can be a challenge for [...]
The group of people born between 1980 and the middle of the 2000s is the largest, most diverse generation of thinkers in all of North America. These “Millennials” are showing to be a group of tech-savvy, creative and career driven individuals, [...]
There are plenty of ways to understand the concept of Cloud Computing. Here are two that we find useful: Cloud as a kind of computing architecture and Cloud understood as a kind of service delivery and consumption model. Let’s be clear, these [...]
As discussed in “The Art of First Impressions: How to Interview Well,” today’s high tech job market is extremely competitive. Job seekers in the technology industry can hinder their chances of landing their dream position for their IT career in [...]
How effective are you really being at work? Did you know that more than 30% of your day is probably spent (wasted?) trying to contact other people, find the right information, and schedule meetings? Think about it, those things don’t advance [...]
Mobile devices have changed the business landscape. Today, over 50% of the work force use tablets or smart phones as regular business tools. While the benefits are obvious and numerous, our reliance on mobile devices has also opened a [...]
In a modern workplace, teamwork and collaboration are key, and empowering your employees with advanced communication tools has proven to be a successful business move. In a recent study, a massive 96% of executives cite ineffective communication [...]
Some folks are developers; they code, they script, they make GUIs, they use platform tools to create workflow automation and beautiful things the rest of us get to look at and explore. They are the designers.
