Maturity & Turnover

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Your organization’s maturity and your own growth as a leader are often tied to the extent to which you take things personally.  If you’re fortunate enough to enjoy success, you learn to do a better job of asking questions, spend lots of time [...]

A Rising Tide Lifts All Boats

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We value education. A lot. Internally, ongoing professional development and certifications are pillars of our company’s culture (and arguably, our success). Facing outward, we try to do the same with our community of clients and peers. Our [...]

Simplicity

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What do you talk about when you have the ear of 70 important people for a morning? That’s the question Jay and I have been dancing with for 3 months in preparation for our annual Summit getaway with our team this past weekend. I’m really happy [...]

Gratitude & “Action”

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If I see a problem or something out of place it drives me crazy – I have to do something.  I have to try and fix it or find the people who can. Hopefully, we’ve all been taught that the first rule of whistle-blowing or complaining is that [...]

The Power of Our Mistakes

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Did I ever tell you why we don’t allow cowboy boots at the ITW Data Centres…? I think the best way to honour the past and strengthen your team is to tell the stories and share the lessons.  All of them.  Especially the ones where we screwed up.  [...]