The world of customer engagement is changing. It’s safe to say that today’s buyer (in nearly every industry) wants to make decisions on their own terms, at their own pace, and by using digital tools. Today’s reality is that buyer behaviours and [...]
A Network Operations Centre, or NOC, is one of the mostly widely recognized terms in the technology world. The name conjures up images of a wall filled with high definition monitors packed with graphs, charts, figures, and numbers that only an [...]
IT Weapons, the IT services division of Konica Minolta Business Solutions (Canada) Ltd., is excited to announce that CRN, a brand of the Channel Company, has named IT Weapons to its 2017 Managed Service Provider 500 (MSP500) list. Each year, The [...]
Managing a business can be a difficult task. Add on the complexities of a distributed workforce and things get even more difficult. A distributed workforce is when an organization has employees working from different locations, from home, or who [...]
Managed IT Services is certainly not a new invention. Managed Service Providers began making an impact in the late 1990s and continued to change the way organizations monitor their systems, provide IT support for their employees, manage mobile [...]
Telecom heavyweight Avaya filed for Chapter 11 bankruptcy earlier this month. It’s a real sign of the times. Like so many large technology manufacturers, Avaya has been facing tremendous challenges trying to transition their business to [...]
Given that Information Technology departments work in a very “project-centric” world, it should come as no surprise that the IT Project Management team plays a critical role in the success of an organization. Whether it is a large scale [...]
Meaningful insight and quality data are crucial to good decision making. Every organization is faced with challenges in understanding which systems to track, what data to analyze, and how to draw intelligent findings that will help drive your [...]
Wait…Aren’t they the same thing? If you asked yourself this question, there is no need to worry, because you are not alone. Often used interchangeably to describe a team of IT professionals that provides support to end users, an Information [...]
When companies are looking for ways to improve their business, they generally turn to new technology. From sales efficiency software like SalesForce.com and Marketo, to office productivity and collaboration tools like Cisco Jabber, the world is [...]
