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I think in pictures.  I need to visualize and experience a problem if I’m going to help find a solution.  I usually draw my ideas before I write about them.  So, when someone presents me a report, I look for graphs, charts, maps, and diagrams.  But those reports are just the tip of the iceberg.  If I really want to know how one of our teams is doing, I need to see them work, talk to them, I need to “feel” their pains and build a picture for myself.  I need to adopt their perspective.

Lately Jay and I have been asking ourselves how we can get better.  Are we still Weapons Grade? Is the client-facing output still reflecting our core values?  One of the strangest challenges of owning a business and being a ‘boss’ is getting people to share all the news, even the bad stuff.  It’s tough, nobody likes delivering bad news, especially to the boss. Sometimes you get the ‘sanitized’ version of a story, or maybe a report omits certain unfavorable facts. I don’t want any more (or better) reports, gadgets or KPIs – our systems are nearly perfect when it comes to the quantitative stuff.  I need a picture of the stuff that isn’t in the reports.  And so do you. The trick is how to get it.

Albert Einstein famously said that you cannot solve a problem with the same kind of thinking that created it.  The idea is that genuine insight comes when you adopt a different perspective on the questions you face.

I would love to experience a day in the life of a new team member. Hmmmm ….

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