Years ago, when Jay and I began dreaming up a managed services practice (MSP), we set some goals: we would take on the accountability of our clients for the IT portion of their long and short-term business strategy. It seemed a natural extension from our growing consulting practice; which has always been rooted in delivering the best TCO and ROI-based solutions. We took seriously the idea that our projects had to enable our clients to make bolder and more confident business decisions; growing their own businesses becoming more profitable. Selfishly, this made great sense for the long term success of ITW too. As or clients grow, they would need more services from us! Win-win, right?
Perhaps you heard recent news that Intel bought McAfee. And perhaps you thought “Hmmm, that’s weird – why would a hardware company buy an antivirus company?” Admittedly, at first glance I was taken aback by this news but, after some consideration, it makes good sense.
Here’s a common question lately: ”should my company implement virtual desktops?”
The short answer is, yes. But the devil is in the details. To virtualize your desktops right, the technology must be carefully designed and rigorously tested. We’ve seen many ad hoc, ‘thrown in’ virtual desktop implementations done by others where ITW ended up coming in to fix it after the users and admins started to complain. While we do love being the hero; swooping in to save the day, we also love helping our clients make the right choices the first time around. In the IT industry, as in carpentry … measure twice … cut once.
One thing I’ve learned from 20 years in the IT industry is that being able to execute a project flawlessly is crucial; but being able to demonstrate and quantify the effectiveness of a solution is where the real success lies. And it’s not always easy.
About a year ago, the growing demand for greener business solutions picked up real steam. It’s now a central pillar in most IT vendor marketing platforms. Today—whether they like it or not—business people are forced to care about these things. What I find ironic is that most Green IT initiatives just happen to be cost-savers too. IT Weapons has been implementing virtualization platforms for our clients for years, and being greener had always been an under-appreciated benefit; lower power consumption has always meant a lower carbon footprint. Now people are really starting to take notice. Read more…
Henry Ford once remarked, “A business that makes nothing but money is a poor kind of business.” Don’t get me wrong, making money is great, but not at the expense of others … especially our customers. Earning money because you did a great job—honestly and ethically—helping someone else’s business get better… Now that is rewarding. And funny enough, it’s also the cornerstone of real customer loyalty. Do a good job, they call you back.
Ah, the beauty of simplicity.