ShoreTel Increases Market Share in 2008
ShoreTel says "thanks" to their channel partners for the increase in market share for 2008.
In light of their 2008 sales and increased market share, ShoreTel executives have tipped their hats to hard working partners like IT Weapons. In a recent letter from Senior VP of Sales to their resellers, Don Girskis writes, "ShoreTel's share increase is a result of the performance of our channel partners; I thank you for these stellar results."
ShoreTel happily announced that it has achieved the No.1 market share position worldwide for small and midsize businesses according to Q4 2008 data released by the Synergy Research Group.† ShoreTel ranked sixth in market share for unified communications desktop units in large enterprises worldwide. These points were illustrated recently in Synergy's analysis of Collaborative Applications Market Shares, one of the first independent research studies to effectively measure and quantify adoption of unified communications.
Because of its simplicity, ShoreTel's ShoreWare® Call Manager is likely going to become the collaborative application of choice worldwide. According to the Synergy report their global market share increased from 2.8% to 3.0% and their US market share increased from 5.6% to 6.6%.
Additionally, for the second year in a row ShoreTel has received two prestigious 2008 customer satisfaction awards for Achievement in Customer Excellence (ACE). These awards certify, acknowledge, and celebrate outstanding achievement in Overall Customer Satisfaction and Technical Support Satisfaction. To ShoreTel's channel partners Don Girskis writes, "Once again your focus on delivering world-class levels of customer satisfaction resulted in this recognition and shows that we really do care about our mutual customers."
The IT Weapons team is proud to be a Certified ShoreTel partner and happy to have shared in their ongoing success. Ted Garner, CEO of IT Weapons remarked that, "ShoreTel has consistently ranked highest among IP Telephony vendors when it comes to value, service, performance, and support.‡ They may not sell the most units on the market, and that is just fine with us. We aren't looking for what is popular, we are looking for results. IT Weapons provides customers with the system that research and our experience show works best and reduces total cost of ownership. ShoreTel might not yet be the most popular choice, but it's the smart choice."
To learn more about how your organization can benefit from ShoreTel unified communications solutions, contact IT Weapons at 289-562-3232, or by email at sales@itweapons.com.
† Synergy Research Group is a market research leader providing quarterly market share, analysis, forecasting, and consulting services to the telecom, mobile and networking industries.
‡ According to Nemertes Research.