Proactive Infrastructure Management
Partner with IT Weapons for Infrastructure Management solutions that are scalable, flexible, and cost-effective; meeting all your business and technical needs.
Our cutting-edge technical expertise is guaranteed. We maintain the highest levels of industry certification in all areas of business IT: server-based computing, network architecture and security, virtual infrastructure, IP telephony, business continuity and disaster recovery. The operations of our Data Centre are also overseen by our own dedicated Certified Data Centre Manager.
Technical Escalation Support & Helpdesk
The certified IT Weapons technical support team provides comprehensive around-the-clock support, monitoring your system, and responding to urgent technical issues. With our support services, you gain access to expert technical knowledge and market-leading solutions that help increase profitability and improve efficiency. All alert and support requests are ticketed and tracked to ensure response times meet or exceed SLAs. And our technical support team guarantees all customers a 20 minute response time.
We offer a wide range of technical support packages tailored to fit your budget and keep your infrastructure stable and secure. Our technical support services include:
- Certified Helpdesk
- Technical escalation
- 24/7 emergency response
- Onsite consulting support
Backup & Data Storage Management
IT Weapons can configure, manage, and maintain any size tape backup or data archiving solution, whether it's in your data centre or in ours. We also provide virtual server replication, image creation, and system restoration services for your specific needs. Learn more about the IT Weapons Storage Cloud.
Network Management
Complete network health management that keeps track of your network activity, bandwidth utilization, and availability, ensuring fast performance and state-of-the-art perimeter security. We provide comprehensive WAN management, threshold alerting, and uptime reporting.
Application License Management
IT Weapons will proactively manage application licenses and increase usage visibility. We assure your organization is in full compliance, reserving licenses until they are needed, ensuring that the right users have access to the right versions, of the right applications.
Security Services
In-depth 24/7 monitoring and maintenance for all your IT security needs. We use the industry's leading best practices for optimal protection and infrastructure resilience. IT Weapons also offers custom security policies, security log checking, and Acceptable Use Policy documentation.
Intrusion Detection & Managed Firewall Services
We design, manage, and maintain cutting-edge perimeter intrusion detection systems. IT Weapons can configure and monitor a redundant firewall infrastructure, including any infrastructure upgrades. We also offer real-time alerting and comprehensive incident reporting.
Managed Virtual Private Network (VPN) Services
IT Weapons will create and maintain a fully redundant Virtual Private Network (VPN) for your business. Our Managed VPN Infrastructure can host connections to branch offices as well as hosting mobile and home users via encrypted VPN tunnels.
Contact IT Weapons to find out more about our Infrastructure Management solutions.