"It was obvious that we had outgrown our Nortel telephone system and needed to expand to meet the demand of our 18 locations across Canada. I was concerned about how costly it was going to be to expand with Nortel, and if it was the right solution for the future direction of Flynn. I heard about ShoreTel from IT Weapons, and after consulting with them we realized that a brand new ShoreTel solution would cost less than expanding with Nortel. There are many features that attracted us to ShoreTel - the ergonomic look and feel, improved efficiency with easy access to voicemail, the Call Manager, the distributed architecture for our multi-site organization, and having ShoreTel work within Citrix to name a few. I highly recommend ShoreTel for its reliability, scalability and manageability if you're looking for these same benefits. We've implemented ShoreTel at our head office and two other locations, and at this point the remaining locations are complaining that they can't wait to get their new IP phone system. IT Weapons has supported us throughout the implementation and were highly involved in the planning stages of our new network design. I wouldn't choose any other consulting company to deliver such a solution because they are not only qualified to deliver a ShoreTel solution; their network infrastructure expertise is unmatched!"